Introduction

We want to ensure that all of our employees, potential employees, placements, short course attendees and referring partners (individually & collectively referred to as ‘Service Users’) have access to a range of information and guidance from reliable and up to date company resources and personnel that can help inform and guide then as to the growth and advancement opportunities within our business as well as learning & educational advancement options within and outside of our company.

  • To offer impartial, free and informed advice and guidance to all Service Users
  • To ensure our inward and outward facing information points (intranet & internet) and IAG materials are comprehensive, easy to locate & navigate and contain all information pertaining to current vacancies, learning opportunities and information and guidance on how to advance within our business.
  • To ensure service users can access clear guidance regarding both promotion opportunities and qualities, attributes and targets required to be considered for salary reviews, if appropriate and economically viable.
  • To ensure our IAG team are trained to uphold the highest standards of service delivery & that the Head of Service holds relevant & recognised IAG qualifications to an appropriate level.
  • To ensure that our service reflects equality and diversity considerations.
  • To ensure our service users understand workplace dynamics, behaviors, conduct and expectations.
  • To ensure our service users are provided with information and guidance for alternative opportunities if they do not wish to continue working within our business.
  • To ensure confidentiality is respected and maintained and strict adherence to Data Protection policies are upheld at all times.
  • To ensure support is provided of a pastoral nature.
  • To ensure our IAG service is continually evaluated and responsive to feedback to ensure continuous improvement.

Welcome to LearnPlay Foundations Information Advice & Guidance (IAG) service!
What is IAG?

IAG is the umbrella term for the support that we make available to all staff, placements, work experience, short course attendees and partners regarding the following range of matters:

  • Latest vacancies and opportunities within our business
  • Information regarding how to apply for vacancies
  • Application and interview tips
  • Learning & training opportunities within & outside of our business
  • Promotion, progression and pay pathways

Who to talk to:

We have 5 IAG officers within the business:

To book an appointment with any of the officers please send an email to:
IAG@learnplayfoundation.com

The MD & Director of Learning set the mission, objectives, standards and evaluation strategy for the IAG in addition to setting the wider organisational aims.

The HR & Recruitment team are involved at every stage of a Service Users engagement with the business, from finding out information from our website, our marketing materials, attendance at job fairs and recruitment events, through to interviews, short courses, employment and furthermore in regards to opportunities within the business, advancement and promotion.

The Assessing Team provide IAG support in regards to the learning, short courses and apprenticeship opportunities within and outside of our business

Advancement & Promotion

All opportunities & vacancies for advancement and promotion within the company will be featured on the company intranet.

Key Attributes for Advancement & Promotion Consideration

    Some of the key attributes that we look for when we determine either advancement or pay review opportunities are:

  • Excellent attendance
  • Excellent communication skills & the ability and willingness to be an ambassador for the company both internally and externally
  • ‘Can do’ attitude
  • Good level of written English
  • High-quality work
  • Team Player & good rapport with colleagues
  • Self-managing and able to prioritise work
  • Able to meet deadlines
  • Professionalism & maturity
  • Problem-solving
  • Ability to write reports & talk to senior team
  • Successful completion of apprenticeship qualification

Advancement & Promotion

All opportunities & vacancies for advancement and promotion within the company will be featured on the company intranet.

Key Attributes for Advancement & Promotion Consideration

    Some of the key attributes that we look for when we determine either advancement or pay review opportunities are:

  • Excellent attendance
  • Excellent communication skills & the ability and willingness to be an ambassador for the company both internally and externally
  • ‘Can do’ attitude
  • Good level of written English
  • High-quality work
  • Team Player & good rapport with colleagues
  • Self-managing and able to prioritise work
  • Able to meet deadlines
  • Professionalism & maturity
  • Problem-solving
  • Ability to write reports & talk to senior team
  • Successful completion of apprenticeship qualification

Learning & Training Opportunities

The business is committed to the continuous learning and development of staff and as such, encourage all staff to be registered in learning or receiving training to develop key skills and knowledge areas that are mutually beneficial.

Staff can complete an episode of learning within the business and move on towards higher level learning. The Assessing Team can provide more detailed guidance in regards to learning opportunities within and outside of the business.

We currently offer the following National Vocational Training (NVQ):

  • ProCom – Levels 2, 3 & 4
  • Digital Marketing – Level 3
  • Social Media – Level 3
  • ICT – Levels 2 & 3
  • Business Admin – Levels 2 & 3
  • Customer Service Levels 2 & 3

Our current external Training Partner is Apex Training & Development and listed below are some of the external training the business has provided to staff recently.

  • Analysing A Problem
  • Driving Continuous Improvement
  • Defining Your Personal Brand
  • Transforming Conflict into Collaboration
  • Delivering Constructive Feedback
  • Flexing Your Leadership Style
  • Banishing Procrastination
  • Forging Team Connections
  • Increasing Your Emotional Intelligence
  • Handling Difficult Situations
  • Commercial Awareness for Non Sales
  • Communicating for Enhanced Understanding

Through this external trainer, we have also conducted various Sales Training and Business Development.

We want to ensure that all of our employees, potential employees, placements, short course attendees and referring partners (individually & collectively referred to as ‘Service Users’) have access to a range of information and guidance from reliable and up to date company resources and personnel that can help inform and guide then as to the growth and advancement opportunities within our business as well as learning & educational advancement options within and outside of our company.

IAG Strategy Development

The IAG strategy is developed inline with the needs of the business and the standards setout by Matrix by the Directors with direct input from the Service Users.

Success & Impact Measures

  • Service Users feedback
  • Stakeholders feedback
  • Observation(s) ratings
  • Retention and progression tracking rates

Strategic Objectives

Our strategic objectives are to ensure that we have a comprehensive, robust, accessible and first class IAG system in place that scores highly on each review