Our IAG Service Statement

    Introduction

    We want to ensure that all of our employees, potential employees, placements, short course attendees and referring partners (individually & collectively referred to as ‘Service Users’) have access to a range of information and guidance from reliable and up to date company resources and personnel that can help inform and guide them as to the growth and advancement opportunities within our business as well as learning & educational advancement options within and outside of our company.

    • To offer impartial, free and informed advice and guidance to all Service Users.
    • To ensure our inward and outward facing information points (intranet & internet) and IAG materials are comprehensive, easy to locate & navigate and contain all information pertaining to current vacancies, learning opportunities and information and guidance on how to advance within our business.
    • To ensure Service Users can access clear guidance regarding both promotion opportunities and qualities, attributes and targets required to be considered for salary reviews, if appropriate and economically viable.
    • To ensure our IAG team are trained to uphold the highest standards of service delivery & that the Head of Service holds relevant & recognised IAG qualifications to an appropriate level.
    • To ensure that our service reflects equality and diversity considerations.
    • To ensure our Service Users understand workplace dynamics, behaviors, conduct and expectations.
    • To ensure our Service Users are provided with information and guidance for alternative opportunities if they do not wish to continue working within our business.
    • To ensure confidentiality is respected and maintained and strict adherence to Data Protection policies are upheld at all times.
    • To ensure support is provided of a pastoral nature.
    • To ensure our IAG service is continually evaluated and responsive to feedback to ensure continuous improvement.

    Welcome to LearnPlay Foundations Information Advice & Guidance (IAG) service!

    What is IAG?

    IAG is the umbrella term for the support that we make available to all staff, placements, work experience, short course attendees and partners regarding the following range of matters:

    • Latest vacancies and opportunities within our business
    • Information regarding how to apply for vacancies
    • Application and interview tips
    • Learning & training opportunities within & outside of our business
    • Promotion, progression and pay pathways
    Opportunities

    Who to talk to:

    We have 6 IAG officers within the business:

    MD & Legal Counsel
    Ro Hands
    General

    Head of Operations, Projects & Sales
    Justin Rutherford
    Learning & EPA

    Director of Learning
    Rachel Gull
    Apprenticeships, Learning & Short Courses

    Operations Lead & Director EA
    Alina Gheorghe
    HR & Employment

    HR & Project Administrator
    Georgia Smith
    Employment

    Head of Finance & Lead Project Manager
    Simon Gull
    Financial Assistance

    To book an appointment with any of the officers please contact a member of staff for the email.

    The MD & Director of Learning set the mission, objectives, standards and evaluation strategy for the IAG in addition to setting the wider organisational aims.

    The HR & Recruitment team are involved at every stage of a Service Users engagement with the business, from finding out information from our website, our marketing materials, attendance at job fairs and recruitment events, through to interviews, short courses, employment and furthermore in regards to opportunities within the business, advancement and promotion.

    The Assessing Team provide IAG support in regards to the learning, short courses and apprenticeship opportunities within and outside of our business

    Advancement & Promotion

    All opportunities & vacancies for advancement and promotion within the company will be featured on the company intranet.

    Due to the current economic climate and in line with most organisations, there is currently a pay review moratorium within LearnPlay Foundation. If this changes we will announce it on the website.

    Key Attributes for Advancement & Promotion Consideration

      Some of the key attributes that we look for when we determine either advancement or pay review opportunities are:

    • Excellent attendance
    • Excellent communication skills & the ability and willingness to be an ambassador for the company both internally and externally
    • ‘Can do’ attitude
    • Good level of written English
    • High-quality work
    • Team Player & good rapport with colleagues
    • Self-managing and able to prioritise work
    • Able to meet deadlines
    • Professionalism & maturity
    • Problem-solving
    • Ability to write reports & talk to senior team
    • Successful completion of apprenticeship qualification

    Advancement & Promotion

    All opportunities & vacancies for advancement and promotion within the company will be featured on the company intranet.

    Key Attributes for Advancement & Promotion Consideration

      Some of the key attributes that we look for when we determine either advancement or pay review opportunities are:

    • Excellent attendance
    • Excellent communication skills & the ability and willingness to be an ambassador for the company both internally and externally
    • ‘Can do’ attitude
    • Good level of written English
    • High-quality work
    • Team Player & good rapport with colleagues
    • Self-managing and able to prioritise work
    • Able to meet deadlines
    • Professionalism & maturity
    • Problem-solving
    • Ability to write reports & talk to senior team
    • Successful completion of apprenticeship qualification

    Learning & Training Opportunities

    The business is committed to the continuous learning and development of staff and as such, encourage all staff to be registered in learning or receiving training to develop key skills and knowledge areas that are mutually beneficial.

    Staff can complete an episode of learning within the business and move on towards higher level learning. The Assessing Team can provide more detailed guidance in regards to learning opportunities within and outside of the business.

    We currently offer the following apprenticeship standards:

    Our current external Training Partner is Apex Training & Development and listed below are some of the external training the business has provided to staff recently.

    • Analysing A Problem
    • Driving Continuous Improvement
    • Defining Your Personal Brand
    • Transforming Conflict into Collaboration
    • Delivering Constructive Feedback
    • Flexing Your Leadership Style
    • Banishing Procrastination
    • Forging Team Connections
    • Increasing Your Emotional Intelligence
    • Handling Difficult Situations
    • Commercial Awareness for Non Sales
    • Communicating for Enhanced Understanding

    Through this external trainer, we have also conducted various Sales Training and Business Development.

    We want to ensure that all of our employees, potential employees, placements, short course attendees and referring partners (individually & collectively referred to as ‘Service Users’) have access to a range of information and guidance from reliable and up to date company resources and personnel that can help inform and guide then as to the growth and advancement opportunities within our business as well as learning & educational advancement options within and outside of our company.

    IAG Strategy Development

    The IAG strategy is developed inline with the needs of the business and the standards setout by Matrix by the Directors with direct input from the Service Users.

    Success & Impact Measures

    • Service Users feedback
    • Stakeholders feedback
    • Observation(s) ratings
    • Retention and progression tracking rates

    Strategic Objectives

    Our strategic objectives are to ensure that we have a comprehensive, robust, accessible and first class IAG system in place that scores highly on each review

    Evaluation & Review Criteria

    Our evaluation criteria will include (but not be limited) to the following:

    • Responses from Service User surveys
    • Responses from Service User Focus Groups
    • 90% + satisfaction scores

    We will aim to conduct an evaluation and review every quarter in the first year of the IAG Service launch and consider moving to 6 monthly reviews if the satisfaction score is at 80%.

    The core IAG team will set the reviews and focus groups and assess responses from the surveys and focus groups and the IAG strategy will reflect the outcomes/moderations identified.

    Our aim is to ensure that we achieve our mission for IAG.

    Success will be demonstrable in the success rating elicited via feedback and spot survey responses which highlight that our clients and Service Users can access, navigate and engage with the IAG service to their satisfaction.

    Response To The Covid-19 Pandemic

    LearnPlay Foundation will make sure that it can continue to carry out its robust IAG service throughout the duration of the 2022 & the Covid-19 Pandemic.  We  will be able to do this by making sure all members of staff will be called by an IAG officer to conduct their IAG 1-2-1s and by putting in place a series of collaborative technologies such as Google Docs and Discord to stay in contact with our Service Users.

    LearnPlay will make sure to extend the IAG service to the Service Users who are currently being furloughed by calling them to explain to them their rights now that they’re no longer doing client work and by reminding them of access points where they can get any information they require regarding their current situation.

    Furthermore, the Service Users will be kept in regular contact with their assessors who continue to provide them with regular support around their qualification and any issues they may have with working from home.

    IAG Policy & Service Statement PDF